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About Vivanstar

Common Questions

Vivanstar offers a comprehensive selection of over 500 professional-grade tools, including car detailing tools, vehicle accessories, safety tools, and repair equipment. Explore our full product catalog to find the perfect solutions for your automotive needs.

Placing an order is simple! You can order directly through our website, by contacting our sales team at james18@ronixhub.com, or by calling us at +8613584423378

We accept major credit cards (Visa, MasterCard, etc.), PayPal, and bank transfers. Contact our billing department for any specific requests or concerns regarding payments.

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Products

Vivanstar provides over 500 professional tools, including detailing tools, vehicle accessories, safety, and repair equipment. Browse our catalog for the right solutions.

If you’re unsure about which product fits your needs, our sales team can provide personalized recommendations based on your business requirements. Contact us at james18@ronixhub.com or call +8613584423378 for assistance.

Most Vivanstar products come with a 1-year warranty, covering defects in materials and workmanship. For more details, please refer to our Warranty Policy page.

Yes, we offer tailored tool kits to meet the specific needs of your business. For more information on customizing your order, please reach out to our sales team via email or phone.

Customization

Yes! Vivanstar offers customized tool kits to suit the unique demands of your business. Whether you need a specific combination of tools or branded solutions, we can tailor our products to meet your needs.

To begin the customization process, please contact our sales team at james18@ronixhub.com. Provide detailed information about your requirements and we will work with you to create the perfect solution.

The customization timeline depends on the complexity of your request. Typically, it takes 2-4 weeks for us to process and deliver customized orders. Our team will provide you with an estimated timeline when you submit your request.

Yes, customized orders usually require a minimum quantity, which varies depending on the product and customization type. Contact our sales team for more details about minimum order requirements.

Service

Vivanstar provides a wide range of after-sales services, including technical support, repairs, maintenance, and product training. Our goal is to ensure your tools deliver peak performance throughout their lifetime.

If you experience an issue with your product, contact our support team. We’ll guide you through the process and provide repair status updates.

Most of our products come with a 1-year warranty that covers defects in materials and workmanship. For more details, visit our Warranty Policy page here. If your product is out of warranty, we also offer affordable repair services.

Our technical support team is available 24/7 to help you with any issues you may have. You can contact us via email at james18@ronixhub.com for immediate assistance.

Payment

When ordering online, simply follow the checkout process and select your preferred payment method. For bank transfers or purchase orders, please contact us for assistance.

Yes, your payment security is our top priority. We use industry-standard encryption to protect your information, ensuring a safe and secure transaction. We do not store your payment details after the transaction is completed.

For larger orders or ongoing business relationships, we offer custom payment plans and installment payment options. Please contact us to discuss flexible payment arrangements.

If your payment was declined, please double-check your payment details for any errors. If the problem persists, please contact your bank or credit card provider for more information.

Reliable Shipping

We provide several shipping options:
Standard Shipping: 10-20 business days.
Express Shipping: 7-13 business days.
International Shipping: 12-18 business days, depending on the destination.

You will receive a tracking number via email once your order is shipped. Use it to track your shipment on our website or directly with the carrier. For any issues, contact our support at james18@ronixhub.com.

Yes, we ship to most countries. Delivery times vary, typically 7-14 business days. Check our International Shipping Guide for more details.

Check your tracking information for updates. If delays persist, reach out to our support team at james18@ronixhub.com, and we’ll assist you.

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